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Terms of Service

Updated 8.31.2021

By purchasing art from me, you agree to the terms below.

Contact & Inquiry

The best way to contact me for a commission is by filling out this form or by email (rae.sawyer.art@gmail.com).
I reserve the right to refuse any commission requests.

Payment

USD payments must be sent via PayPal Goods & Services, No Address Needed.
If paying via e-check on PayPal, I reserve the right to wait until the e-check has cleared before starting the commission, particularly if you have not commissioned me in the past. E-check payment typically takes 1-2 weeks.

Payment must be sent in full upfront for any orders under $100.
For any orders of $100 or more, a payment plan can be discussed, with at least 50% of payment must be paid up front.

Payment must be sent within 48 hours of my approval of your order, or the order is forfeited.
Please include your username in the description of your payment for easy tracking.
Artwork will not be started until payment is received.

Cancelations & Refunds

If you decide to cancel your order before payment, please just let me know as soon as possible. If you drop communication or repeatedly cancel orders, I may blacklist you from future commissions.

If you decide to cancel your order after payment, I will issue a refund equivalent to the commission total minus any work done.

Refunds are not possible after you have approved the sketch and I have started work on the final piece.
Issuing a chargeback on a commission will get you blacklisted from any future commissions.

I reserve the right to cancel an order at any time and issue a refund equivalent to the commission total minus any work done, due to harassment, poor conduct, or lack of communication. If I need to cancel a commission due to personal reasons, a full refund will be issued regardless of how much work has been completed.

Process & Edits

When ordering, provide a clear reference sheet, and any details about pose, expression, etc. if you have preferences. References must be visual; no written descriptions. An unshaded, clean reference image is best, but I will work with what you have.

I will send a sketch for approval before finishing the art, unless stated otherwise. Take your time to get a good look at the sketch before approving it, to make sure you are pleased with it. You may request one full re-do and up to 2 rounds of minor edits after that to your sketch. Additional rounds of edits to your sketch will cost $5 each.

Once your sketch is approved, I will complete the finished artwork. You may request 1 round of minor edits to the final work, for any edits to the colors, shading, etc. Additional rounds of edits to your work will cost at minimum $5 each, depending on the scope of the edits. Any mistakes on my end, such as missing markings, are free of charge.

The timeline for completion of the artwork depends on my personal and professional schedule. In the case that the commission will take me longer than one month, I will reach out to you with an update and an expected completion date. You are welcome to check in with me no more than once a week for updates on your commission.

Use of Commissioned Artwork

You may:

Repost the artwork to any website with a link to my website, deviantart, or twitter
Edit the artwork minorly: crop it or add text to the image, preferably with a description of your edits/additions to the work and a link to the original when possible
Use the artwork as avatars, backgrounds, banners, etc.
Print the artwork for personal use

You may not:

Use the artwork commercially (selling the artwork itself or selling prints or merch using the artwork). If you want to receive commercial rights to the artwork, let me know and we can work out pricing.
Remove or edit any signatures or watermarks
Copy or trace any artwork by me

My use:

I retain all copyright on the artwork (ie. you cannot use it commercially)
I may post the artwork on deviantart, twitter, or any other website as an example of my work. I can delay posting the artwork if it is a gift/surprise for someone - just let me know!
I will not use the commissioned artwork commercially in prints, art books, merch, or other commercial uses without your consent

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